Trainee Application Specialist - IVD & Ultrasound

Job Description:

  • Serve as a clinical liaison to Ultrasound customers.
  • Work closely with the sales team and field service team during multiple phases of the sales and implementation processes.
  • Assess customer’s configuration requirements and education needs; plan and deliver equipment and application training; apply product and clinical knowledge to troubleshoot and solve problems. Support customers in the use and growth of their systems.
  • Establish and maintain strong working relationships with key internal partners and customers; enable the success of the installation team.
  • Schedule and perform demonstrations as required to support assigned geography.
  • Schedule and implement system installation customer training – complete checklist.
  • Cover trade shows as assigned.
  • Professionally handle objections and questions.
  • Effectively support installed base.
  • Position yourself as a consultant to both internal and external customers.
  • Generate leads.
  • Communicate regularly with local, zone, and management teams.
  • Maintain excellent customer satisfaction.
  • Act in a positive and professional manner at all times.
  • Maintain company property.
  • Ability to work in ever-changing environments.
  • Flexibility and tolerance of ambiguity.
  • Detail oriented with excellent organizational skills.

Requirement:

  • Extensive customer interface and training skills.
  • Extensive interpersonal, organizational and communication skills.
  • Ultrasound teaching experience would be a bonus.
  • Able to work independently.
  • Ability to manage schedule remotely.
  • Poses own transport.
  • Willingness to travel overnight up to 50%.
  • Fresh graduate encouraged to apply.
Back