Job Description:
- Serve as a clinical liaison to IVD customers.
- Work closely with the sales team and field service team during multiple phases of the sales and implementation processes.
- Assess customer’s configuration requirements and education needs; plan and deliver equipment and application training; apply product and clinical knowledge to troubleshoot and solve problems. Support customers in the use and growth of their systems.
- Establish and maintain strong working relationships with key internal partners and customers; enable the success of the installation team.
- Schedule and perform demonstrations as required to support assigned geography.
- Schedule and implement system installation customer training – complete checklist.
- Cover trade shows as assigned.
- Professionally handle objections and questions.
- Effectively support installed base.
- Position yourself as a consultant to both internal and external customers.
- Generate leads.
- Communicate regularly with local, zone, and management teams.
- Maintain excellent customer satisfaction.
- Act in a positive and professional manner at all times.
- Maintain company property.
- Ability to work in ever-changing environments.
- Flexibility and tolerance of ambiguity.
- Detail oriented with excellent organizational skills.
Requirement:
- Extensive customer interface and training skills.
- Extensive interpersonal, organizational and communication skills.
- IVD teaching experience would be a bonus.
- Able to work independently.
- Ability to manage schedule remotely.
- Poses own transport.
- Willingness to travel overnight up to 50%.
- Fresh graduate encouraged to apply.
Email your CV at vashika@activescientific.com.my OR Contact Vashika @ 011 – 1116 0603 for more information.